Inspiring Creative and Innovative Minds
"When a new user sits down to use a program, they do not come with a completely clean slate. They have some expectations of how they think the program is going to work. If they've used similar software before, they will think it's going to work like that other software. If they've used any software before, they are going to think that your software conforms to certain common conventions. They may have intelligent guesses about how the UI is going to work. This is called the user model: it is their mental understanding of what the program is doing for them."
The paragraph above is came from Joel Spolsky on his title Figuring Out What They Expected If you want to know more about what is user model, I suggest you should read through to know deeper, it's quite easily to understand when reading the article.
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